Terms and Conditions

MINDSCAPE 3D INNOVATIONS (WWW.MAKEMY3DPRINTS.COM)

Last updated: 25th December 2016

The following are terms and conditions of a legal agreement between you and Mindscape 3D innovations its affiliates and partner (collectively, “makemy3DPrints”, “we”, “us” or “our”). These terms and conditions govern your use of the services we offer (“makemy3DPrints Services” or “Services”) and the use of www.makemy3dprints.com (the “makemy3DPrints Website” or “Website”).

By using the makemy3DPrints website and service, you acknowledge to have read, understood and agree to be bound by these “Terms and Conditions” and to comply with all applicable laws and regulations. If you do not agree with these Terms and Conditions, you should not use the makemy3DPrints Services and Website.


MAKEMY3DPRINTS SERVICES

The makemy3DPrints Services are made up of different services provided through the Website. One of our Services enables you to upload a 3D file to our Website, view it in 3D, receive quotation online by our experts and finally have it 3D printed (also ‘manufactured’) by us.

If you want to turn your 3D model into a real object, you can place an order with us to have it manufactured. We manufacture all parts to the specification we’re provided with from our selected material, ABS, PLA and many more for which data can be found on our materials page on the website.

Unless stated differently during the checkout process, all costs will be billed and collected by makemy3DPrints. If your model is not manufacturable or has features that may lead to unsatisfactory results of the manufacture process, we will contact you and advise the changes that need to be made. If changes are not possible, a refund can be given providing that manufacturing has not commenced. Models that do not qualify for 3D print need to be inspected by an expert 3D designer, who might – but not necessarily will – be able to turn your model into one that can be manufactured. Most files require fixing, and in many cases they will be done FREE OF CHARGE by makemy3DPrints, though some models require complete modification that may require additional services. Expert services are available through makemy3DPrints, you will be able to purchase them, also in combination with the 3D prints of your model. By purchasing expert services, you will reduce, but not completely remove, the risks related to the potential non- or limited-manufacturability of your model and the limits of the 3D printing technology, which might lead to unsatisfactory results of the 3D-print process.

We run routine checks on all models and will advise you, but we shall not be held responsible for any loss, damage or costs incurred if the model has features that are outside the guidelines stated on the Basic Rules For STL files page or on the Maximums and Minimums page on the makemy3DPrints website.


ACCOUNT TERMS

You must be at least eighteen (18) years of age to use this Service. If you are under 18, you may use makemy3DPrints only with involvement of a parent or guardian. You must provide current, accurate identification, contact, and other information that may be required as part of the registration process and/or continued use of the Service. You are responsible for maintaining the confidentiality of your Service password and account, and are responsible for all activities that occur there under. We will not be liable for any loss or damage from your failure to maintain the security of your account and password. We reserve the right to refuse service to or terminate service of anyone at any time without notice for any reason.

ORDERING

1) Placing an order/Getting a quote

To order a print of a model you designed or that you found on the World Wide Web, you start with uploading the model through our manual upload or you can mail us your file if it’s file size limit exceeds. Then you can select the quantity of the model you order and the turnaround time you want the model to be made in as well as additional services. As the next step, we ask you to provide us with information we need for the delivery of the model. Please be informed that the language to be used during the whole ordering process is English. Quotes are valid for 30 days from the date of issue.

2) Unacceptable orders, cancellation of orders by us

There may be technical or other reasons why we not accept or cancel your order during the entire ordering process, even after our acceptance of your order. (Such reasons can be for example but not limited to the unfeasibility of the model, the features of your model, the destination of the delivery you indicated in your order etc.) In case we cancel your order makemy3DPrints will contact you via email.

Any functioning weapon or parts from weapons will not be printed. Any parts for weapons concealed or disguised as other parts in an attempt to bypass this rule will remain the responsibility of the person(s) who upload the files and they will be held liable for any legal actions as a result of the printing.


3) Prices

The prices displayed are based on pricing scheme of the Turnaround time you choose and are valid only for the moment that they are displayed. makemy3DPrints reserves the right to change its prices without prior notice. Such changes however will have no effect on orders completed before the posting of a new price. We do our best to prevent errors in the pricing. However, should an error occur, we are not bound by our offer and may cancel the order.

4) Payment and price

Payment must be made in full prior to printing. Lead times for the printing process start on completion of payment and not from the time of the upload. The cut-off for Express orders is payment made before 4pm on weekdays. The lead time for Orders paid after 4pm will start from the next working day. Payment should be made through the website portal, or through an invoice emailed our and should be paid by Debit Card, Credit Card, Bank Transfer or Net Banking.

In extreme cases, payments can be made by Cheques or Demand Draft, but are likely to take up to 5 days longer to process as this is a process outside of our normal operating system and has to be manually inputted into the build queues once payments have cleared. This method is not advised.


5) Acceptance

After sending your order, we will send you an order confirmation to the email address with which you signed-in or supplied with the upload. The order confirmation will be effective as of the date on which the order confirmation is sent to you. If we cannot accept your order, we will contact you by email. You should verify the details in the confirmation email. If there are errors, you should contact us as soon as possible by sending an email to our customer service.

6) Amendments to Order including Adding files/Changing files

After the acceptance and payment of the order, there can be no changes to the files or processes, excluding the addition or removal of Polishing.

7) Lead Times

Lead times are only estimates and NOT IN ANY WAY guaranteed. Infrequent and unpredictable factors like machine failure, power cuts and acts of God may cause orders to be delayed by a number of days. If Express orders take significantly longer than expected, a partial refund may be given to equal the cost of an Economy order, but no full refunds are given.

There is no Lead time related refunds for Economy orders. If you are on a deadline, it is strongly advised that you choose the Express tariff.


8) Shipping

Your order will be delivered to your shipping address or will be available for pick-up depending on the service you choose. We are not liable for incorrect shipping addresses, and no refunds are given if incorrect shipping addresses are given.

All packages are sent out in a protected box and by recorded delivery. In the event that packages are returned to us we will resend them out, though this may incur additional charges.

In case of doubt, check the delivery address on any of the update notification emails you have been sent. We are not liable for any damage or cost caused by delay in shipping or delivery.

Change of shipping address is permitted, however your model will be placed at the back of the queue for printing and lead times will recommence from the date of the address change unless otherwise stated.


Delivery

Delivery of filament orders will take 7 days of the order date after confirmation of the payment.

9) (a) Cancellation of your order, return of models (Cancellation Policy - For 3D Printing Orders)

Due to the nature of our Services, you cannot cancel your order after it goes into production. Orders that contain non-refundable items are still cancellable, however note that refund or cancellation will not apply to items in the order that are non-refundable.

If ordered on an Account once an invoice has been requested, any cancellations must be received within 4 hours. Failure in sending makemy3DPrints written confirmation of the cancellation will result in the order being added into that accounts. We are not responsible for your design should it not work or not fit the designed purpose unless what we provide is substantially dimensionally different to what has been supplied to us in STL format.


9) (b) Cancellation of your order for filaments (Cancellation Policy - For Filament Orders)

Customer can cancel order of filaments before dispatch of it by going in panel and click cancel button or by mailing us order number at order@makemy3dprints.com. The entire amount or any deduction will be refunded via original method of payment within 05 to 07 working days.

Customer can cancel the filament orders within 4 hours after order placement or order can cancelled defore dispatch of order status.

10) Minimum Guaranteed Thickness

Parts are guaranteed to a minimum wall thickness of 1 mm. We will print things thinner than 1 mm, but it is at your own risk. If these break in our hands, your hands, during delivery, or lost during the cleaning process, it will not be covered or re printed for free. Although, we do our best to check over every single model for printing, sometimes thinner parts can be missed, makemy3DPrints is not held responsible if the parts are missed and printed anyway which results in a failed or broken part.

11)Polishing and Dyeing

Polishing and dyeing are additional processes to the manufacturing time and lead times that are stated. If you agree to using one of these services then you accept that an additional 1 working day, per service may be added to the lead time if necessary.

12) Use of 3rd Party Companies

In certain circumstances it may be necessary for makemy3DPrints to use a 3rd party company to complete orders or certain aspects of a job. e.g. finishing work. makemy3DPrints can not be held responsible if there are any problems or longer lead times caused by using this 3rd party. Although we strive to complete jobs within the lead times stated, we can not always guarantee these.

13) Delays to Order

In some very rare circumstances there may be a delay to your order, in these circumstances there may be a variety of reasons which include, but are not limited to; failure of Quality Control due to discolouration or damage, machine failure, power cuts and ‘Acts of God’. If one or more of these issues do arise, we will re-print the effected files, but this may cause a delay to the order while we await the reprints. As these problems are always unforeseen, makemy3DPrints accepts no responsibility for missed deadlines and is under no obligation to offer a refund or any form of compensation.

14) a) Return Policy - Damaged products

We will entertain damaged product from customer only within 7 Days of receiving the shipment. Customer has to mail us the details and photographs of the products on support@makemy3dprints.com and after approval of the request, Customer has to return the product to our office within 5 Days via hand delivery or through courier. Customer will bear the cost of return shipment.

14) b) Return Policy - Undamaged products

We will entertain undamaged product from customer only within 7 Days of receiving the shipment. Products must be undamaged & original packing condition should not be tampered. Customer has to mail us the details and photographs of the undamaged products on support@makemy3dprints.com and after approval of the request, Customer has to return the product with original packing to our office within 5 Days via hand delivery or through courier . Customer will bear the cost of return shipment.

15) Refund Policy

We will review the damaged or undamaged product received from the customer and we will initiate the delivery of replacement of product within 7-10 days after receiving the damaged products.

16) Replacement Policy

If customer has paid twice for one transaction, the one transaction amount will be refunded via same source within 10 working days

16) In case of dispute

POD Copy & Invoice Receipt will be provided in case of disputes.

WARRANTY

As makemy3DPrints is independent from the design of the part, makemy3DPrints offers NO warranty on any parts and does not insure against design in any way.

Though 3D printing is an excellent and cost effective way to manufacture low volume and one off items, the quality and price are unlikely to match those of mass produced items. Misunderstanding of strength, surface finish and cost are not grounds for a refund in any case.

MAKEMY3DPRINTS MAKES NO WARRANTY OTHER THAN THOSE MADE EXPRESSLY IN THIS TERMS AND CONDITIONS TO THE FULLEST EXTENT PERMITTED BY LAW, MAKEMY3DPRINTS HEREBY EXPRESSLY DISCLAIMS ANY REPRESENTATIONS OR WARRANTIES OF ANY KIND, EXPRESSED OR IMPLIED, INCLUDING WITHOUT LIMITATION WARRANTIES OF MERCHANTABILITY, FITNESS FOR ANY PARTICULAR PURPOSE, OR NON-INFRINGEMENT. SOME STATES OR COUNTRIES DO NOT ALLOW LIMITATIONS ON IMPLIED WARRANTIES, SO THE FOREGOING LIMITATIONS MAY NOT APPLY TO YOU.


Limitation of Liability

These Terms and Conditions set out the full extent of our obligations and liabilities in respect of the makemy3DPrints Services. Save as set out below, there are no warranties, conditions or other terms that are binding on us regarding the supply of Services except as expressly stated in these Terms and Conditions. Any warranty, condition or other term arising out of or in connection with the Services or the delivered models which might otherwise be implied into or incorporated into these Terms and Conditions by statute, common law, laws applicable in the country where you ordered the Services or otherwise (including without limitation any implied term as to quality, fitness for purpose, reasonable care and skill) is hereby expressly excluded.

MAKEMY3DPRINTS WILL NOT BE LIABLE FOR ANY LOSS OF INCOME, LOSS OF PROFITS, LOSS OF CONTRACTS, LOSS OF DATA OR FOR ANY INDIRECT, INCIDENTAL, EXEMPLARY, SPECIAL, PUNITIVE OR CONSEQUENTIAL LOSS OR DAMAGE OF ANY KIND HOWSOEVER ARISING AND WHETHER CAUSED BY TORT (INCLUDING NEGLIGENCE), BREACH OF CONTRACT, WARRANTY OR OTHERWISE.OUR MAXIMUM AGGREGATE LIABILITY UNDER THESE TERMS AND CONDITIONS WHETHER IN TORT (INCLUDING NEGLIGENCE) OR OTHERWISE SHALL IN NO CIRCUMSTANCES EXCEED THE FEE RECEIVED FROM YOU BY makemy3DPrints FOR THE RELEVANT ORDER..


Indemnification

You agree to indemnify and hold makemy3DPrints, its partners, affiliates, distributors, dealers, agents and its and their employees harmless from and against all liabilities, costs, damages and expenses (including reasonable attorney’s fees) arising from or relating to any claims that result from your breach of these Terms and Conditions.

Change of the Website, the Services and these Terms and Conditions

makemy3DPrints reserves the right to make changes to the Website, the Services and these Terms and Conditions at any time. Such amended Terms and Conditions shall be effective upon posting on this Website and will have no effect on sales that were completed before such posting. We will make reasonable efforts to post notices regarding any changes to these Terms and Conditions. Please check the Terms and Conditions published on this Website regularly to ensure that you are aware of all terms governing the Website and the Service.


Miscellaneous

These Terms and Conditions, together with the Privacy Statement and any other policies, guidelines, or FAQs posted by makemy3DPrints represents the complete and exclusive agreement relating to the subject matter hereof which supersedes any proposal or prior agreement, oral or written and any other communications between you and makemy3DPrints. No amendment of these Terms and Conditions shall be binding upon makemy3DPrints unless in writing and signed by makemy3DPrints. If any provision is held to be void or unenforceable, such provision shall be reformed only to the extent necessary to make it enforceable, and the invalidity or unenforceability of such provision shall not affect the validity or enforceability of any other provision of these Terms and Conditions.

Contact Information

If you have any questions regarding these Terms and Conditions or the Services, you can contact us by sending an email to support@makemy3dprints.com

SHOULD YOU EXPERIENCE ANY PROBLEMS, PLEASE CONTACT US AND WE WILL DO OUR BEST TO FIX IT AS SOON AS POSSIBLE? SINCE WE ALWAYS WANT TO FURTHER IMPROVE OUR SERVICES, WE WELCOME ALL FEEDBACK. MAKEMY3DPRINTS MAY CONTACT YOU TO ASK YOU ABOUT YOUR EXPERIENCES.



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